How Can We Effectively Manage and Analyze Attrition in BPO Using Modern Techniques?

Hi,

I am working on a project "Managing Attrition in BPO". It is requested of you to provide me with a detailed description of modern methods/techniques to reduce attrition in BPO. Also, please provide me with a detailed description of how the analysis of attrition in BPO is done applying modern techniques/methods.

Thank you,
Raj Kr. Jha

Hi Rajesh,

Welcome to the forum!

I suggest approaching this project in a step-by-step manner. To begin, create an Excel sheet containing data on resignations from all departments within your organization over the past year. Then, utilize this data to generate graphs or utilize functions like pivot tables to analyze the number of resignations in each department. By examining resignation patterns, you can adequately prepare to commence this project.

Should you require any assistance, please feel free to contact me at sumit@saviconsultants.com.

Best of luck!

Best Regards,
Sumit

Hi,

To add up, you need to calculate the employment turnover ratio, i.e., the number of employees leaving the organization versus the number of employees joining the organization. This calculation helps you assess the overall attrition rate in your organization and aids in manpower planning.

Regards,
Vivek