Dealing with Abusive Language in the Workplace
The most effective way to handle such situations is to discuss it with a level of management senior to the person using abusive language and let them communicate the message. However, if the management layer above is not responsive, or if they are also participating in similar behaviors, it could lead to a difficult situation. Even more challenging would be if the senior-level management does not have the maturity to communicate the feedback without exposing the complainant, which could result in a backlash.
Complaining to the police can alleviate the situation. But let's face it, we live in a world that does not accept whistleblowers. Our society is such that the one who takes action then needs to brave the world and their ostracization. This is the sad truth.
On the other hand, one could take the high road (call it the spiritual path) and learn to ignore these words. The words themselves are neither good nor bad; it is how we feel about them that makes them good or bad. Difficult as it may sound, one could definitely learn to not feel bad at the use of these words and treat it as the unfortunate lack of articulation and managerial capabilities on the part of the person who has to use these words.
Best regards,
Anil