Employee Relationship Managment

Dear All,
I am working for a BPO. We are operational in the night. Can any of you please suggest me some activities pertaining to ERM - employee relationship mangment?
Also note that most of our employees fall in the age group of 20 to 28yrs.
Hoping for some real cool and creative ideas.
Regards,
Tazeen Samani :)

Hi

This phase in India is temporary. You really can not have a situation calling for youngsters to work only in night throughout their career.

All of a sudden we see lots of money and we are compromising These people would not have got jobs in large numbers.

Well if you look at the history of industrialisation, you will read a loyt about ill effects of night shift!!! I am not in agreement with all But working only in night shift is really tough.

I suggest as a responsible employer, one should look at certain issues

1. What is their career span and how will you reward them at the end of the career span.

2. There is a nice system followed for mill workers in Coimbatore. They take large femaiule employees for work, provide them shelters and sign a contract for say 5 to 7 years. At the end of this, they give them lumsum say 50000 rupees which is a great sum for them for their marriage.. Some call centres and BPOs must look at such options

3. Have counselling sessions Spend little more money on training on personal values.

4. Have sessions on financial planning and family values.

5. Youngsters no doubt want more and more plays and funs and pleasure activities.Many organisation provide these. Give these activities combined with some serious development activities.

5. Encourage them to study further You can study what happened in Titan. They took people at the age of 14 or 15 Encourage them to study.

Many girls and boys have qualifies and some have got very good jobs.Some got promotions within Some has moved out for good jobs. Some have settled down with VRS

You need to plan such activities

Siva

:D Hi
I'm Elias,i'm also working with the International Bpo as HR executive,as as employee relation management,what i think is ,u employee needs more focused,as i mean to say is put Good activities,go on floor meet with the employee,show them u care and company cares for them, Also prepare the reward plan,take them to outing,There are many activtites which can be kept e.g
1)Traditional day
2)Dum chordes
3)festival of colours(colourful dressed team)
4)cap day
5)black and white day
As in Bpo what is important is,these guys are bored in taking calls and nothing to entertain them,hence we need to counsel and check what they require.
check out with these and let me know whether it works or not .

I appreciate your response, you actually have made me think beyond the routine days, events etc that we plan for employees..your ideas can help us to gice our employees a career, a growth or simply a way of life!!
Thanks a ton!!

well like everyone saying and is assumed that in bpo sector .. retaining employees
for long is seriously a big challenge .. biggest issue being the night shift and stress level increasing becoz of that..i think considering that no matter what employee engagement program these company come up with , they are not able to bring down the attrition .so i think they shud seriously need to do something with the timing being allotted to each employees ..instead of working 10 hrs a day or night ..one should cut it down to say 7 hrs a day for the ones who r taking up night shifts ..what say ...new innovative policy ..and yahh also keeping other employee engagement program to build a new perception about the bpo companies -like of having growth in the sector for the person etc etc ..:-)