Struggling to Turn Evaluation Scores into Brief Notes for Management? Need Help!

Hi,

I conducted the Employee Evaluation, but I have all results in a scaling format where 1 represents the worst and 5 indicates the best. I need to submit my report in brief notes to my management. Can anybody suggest where I can find a brief description to evaluate an employee or how to write about an employee's traits briefly?

Thanks and Regards,
Anu

Hi Anu,

This is a list of traits we look at. These traits can be defined on a scale of 1 to 5:

A. Intellectual Competencies

1. Intelligence
2. Analytical skill
3. Decision making/Judgment
4. Conceptual Ability
5. Creativity
6. Strategic Skills
7. Pragmatism
8. Risk-Taking
9. Education

B. Personal Competencies

1. Integrity
2. Initiative
3. Planning
4. Excellence
5. Independence
6. Self-awareness
7. Adaptability

C. Interpersonal Competencies

1. First Impression and Likability
2. Listening
3. Customer Focus
4. Team Player
5. Assertiveness
6. Communication - Oral
7. Communication - Written
8. Negotiation
9. Persuasion

D. Management Competencies

1. Coaching/Training
2. Goal Setting
3. Empowerment
4. Performance Management
5. Team Building
6. Diversity
7. Running Meetings

E. Leadership Competencies

1. Vision
2. Change Leadership
3. Inspiring
4. Conflict Management

F. Motivational Competencies

1. Energy
2. Enthusiasm
3. Ambition
4. Compatibility of Needs
5. Balance of life
6. Tenacity

This is an exhaustive list and is widely used in Behavioral Interviews as a template.

Now let us focus on CUSTOMER FOCUS:

RATING 1

Often fails to act with customers' best interests in mind; positions himself or herself poorly for repeat business; often fails to achieve customer satisfaction.

RATING 3

Usually keeps the customer's best interests in mind; positions himself or herself for repeat business; strives for customer satisfaction.

RATING 5

Always operates with customers' interests in mind, has a history of repeat business, and exceeds customer expectations.

You can find some of these definitions in "The Art and Science of Competency Models" by D. Lucia and Lepsinger.

You can also find some of these definitions on some websites (I forgot the sites). You can search for Competency Definitions.

Siva

Hi Anu,

I am giving definitions for two more attributes:

A. COMMUNICATION SKILL
Rating 1:
Questions and answers are not clearly stated; often does not understand questions; demeanor is often unprofessional and unfriendly.

Rating 3:
Asks and answers most questions clearly; displays adequate understanding of questions; demeanor is generally professional and friendly.

Rating 5:
Always asks and answers questions clearly; displays a good understanding of questions; demeanor is highly professional and friendly.

B. CONFLICT MANAGEMENT
Rating 1:
Has little skill in resolving differences and reaching agreements, and fails to adopt a problem-solving attitude.

Rating 2:
Has adequate skill in resolving differences and reaching agreements by maintaining a problem-solving attitude.

Rating 3:
Has a high level of skill in resolving differences and reaching agreements by maintaining a problem-solving attitude.

Siva

Dear Anu,

You should also read on different rating scales, namely Numerical Scale, Descriptive scale, and Behaviorally Anchored Rating scale. Refer to this site: http://

You can start with a numerical rating scale to begin with and master BARS.

Siva