When I think of punctuality, I remember the lesson that I have learned from my boss. I was the manager at the Bangalore branch of our logistics company. The office would be opened every day at 9 AM. Normally, I never used to be late. One day, I was very late as I had left for home the previous day at 1 AM (midnight). However, my boss from Chennai came on a visit and was waiting at the premises of the office, seeing the door locked until 10:10 AM. I was surprised to see him all of a sudden. I opened the office. He was furious and asked whether the office is always opened only at 10 AM. When I explained to him the reasons, he was not convinced. He said that customers' handcarts, full of consignments for booking through our network, had reported at our office right from 9 AM. As there was no definite information on when our office would be opened, they had moved to other companies and dispatched the consignments. Thus, we lost business. He advised that it is the discipline of time management that could give us success in our endeavors. We should never be late for anything. If the office is scheduled to be opened at 9 AM, it should be that, and no excuse can be given. In the service industry, where our product is our personal service to our customers, time discipline is the essential tool for success.
Since then, I have never been late for anything. Ultimately, I earned a name for myself among my relatives and friends that SVK means punctuality.
S V Krishnan
Formerly of Commercial Goods Transports
Bangalore.