Clear Difference Between BPO And Call Center

Hi everyone,

Please tell me the exact difference between a BPO and a call centre.

Hi,

A call center is an example of a type of a BPO (Business Process Outsourcing) unit. Call centers are those where telephone calls are being handled, which may be inbound (called by customers for getting information about a product) or outbound (employees of the center call people to sell a product or provide information about a service). On the other hand, BPOs are where any type of outsourcing work is done. A BPO may be doing HR outsourcing jobs for various companies, handling accounts for different companies, etc.

I hope this helps you differentiate between a BPO and a call center.

VISHAL

My suggestion is "Forget terminologies". Outsourcing is something as familiar as your part-time maid or CA filing annual returns - one tends to outsource non-core jobs based on price factors to others. COPC ver 3.3 Gold doesn't make any such differentiation in proper nouns except where they add tangible value.

Surya vrat