Curious About the HR Coordinator Role in a Call Center? Let's Explore Together

Dear Sirs and Madams,

Please guide me on the job profile of an HR Coordinator, especially in a call center scenario. I am looking forward to an early response.

Thank you :)
Warm regards,
Ritu

Hi Ritu,

The major profiles of HRD are:

- Recruitment Management
- Workforce Planning
- Induction Management
- Training Management
- Performance Management
- Compensation & Benefits
- Attendance Management
- Leave Management
- Benefits Management
- Overtime Management
- Payslip Distribution
- Timesheet Management
- Employee Information/Skill Management
- Grievance Redressal
- Employee Survey
- Exit Interviews & Processes
- Health and Safety

Regards,

Amit Seth

Hi Amit,

Thanks for the response.

I think you answered about what all an HR department does. What I want to know is the job profile of an HR COORDINATOR?

Thank you :)
Ritu

Hi Ritu,

Very well said. These are the activities which a generalist profile HR must know. It doesn't matter whether you are a Coordinator or an Executive; one must know the entire HR gamut. The only thing you are required to do is learn the systems. It will not be done in a short time, but gradually you will become very much aware and familiar with the systems.

Start with Time-sheet, Attendance, Leave, Pay slip Distribution, Joining formalities, coordinating recruitment, reference checks, and other small activities. In between, assist in other functions as well. After a period of time, you will become familiar with other activities as well.

Wish you all the best.

Regards,
Amit Seth.

Can somebody fill this Excel sheet, please?

I got this Excel sheet on this site only. This will give a fair idea of the existence of this profile and the KSAs required to perform the job effectively and efficiently.

Thank you :)

Ritu

Just want to add my voice to that appeal for someone to complete that Excel job profile. My boss has asked me to do a job profile for an admin role. We run a project for getting young people into work, so it's about coordinating the recruitment process and related paperwork, receiving applications, sending to relevant employment officers, setting interview dates, sending feedback to candidates, etc. Anybody?