How Can We Shift HR Managers from Routine Queries to Strategic Roles Without Extra Budget?

Hi everyone,

In my organization, it has been observed that a large part of the Locational HR Manager's time is spent in routine query handling (e.g., leaves, loans, salary, etc.), as a result of which their mindset has become very administrative in nature, and they feel they are doing a good job of relationship building.

We want to change this scenario. However, we also do not have a budget for bringing in additional automation, and being in Corporate HR, it's very difficult to get buy-in from the Business Managers at the location for putting in place a query handling procedure.

I am entrusted with this Herculean task. Please guide me on how I should go about it.

Thanks and regards,
Trina

Hi Trina,

In my opinion, you can divert the salary and loan parts to the finance department in your company. This way, HR personnel are not stuck with routine query handling activities, and they can pay attention to other areas.

dsv

Hi Trina,

In my organization, it has been observed that a large part of the Locational HR Manager's time is spent in routine query handling (e.g., leaves, loans, salary, etc.), as a result of which their mindset has become very administrative in nature, and they feel they are doing a good job of relationship building.

Appreciate your approach/thought process, especially in this era where most of us are donning the above role without realizing how to add value to our respective organizations.

We want to change this scenario. However, we also do not have a budget for bringing in additional automation, and being in Corporate HR, it's very difficult to get buy-in from the Business Managers at the location for putting in place a query handling procedure. I am entrusted with this Herculean task. Please guide me on how I should go about it.

We really commend your efforts, and the following steps may help:
- Allocate time for HR executives to respond to these queries every day, let's say 3-4 hours.
- Give presentations and update the Employee benefits by sharing the information with employees regularly.
- Look at each query of areas like leaves, loans if they can be inserted in an Excel sheet, which can be accessed by employees before they send emails to HR. Many times, it is just a routine query.

We look forward to comments and ideas from my colleagues to add a thread to this discussion.

Cheers,
Rajat

Hi,

Thanks for the input! I work in a healthcare organization, and hence, the majority of the staff comprises nurses, customer care executives, technicians, etc. Needless to say, even though we have an HRIS System built on the ORACLE Platform, these individuals have a mental block when it comes to using it.

Additionally, they are incredibly busy throughout the day (some of them work in two shifts) and are reluctant to spend extra time writing emails or inputting their details into the system. They find it easier to approach HR directly. While this method results in faster task completion, it leads to a loss of HR management time.

Regards,
Trina

Hi Trina,

As per my view, please find attached Excel file format and apply it to your company. Make sure that employees should enter their queries in the format so that you can check the queries as per your schedule.

It will help you to manage your time more effectively.

Ravinder Singh