How Do BPOs Keep Their Talent? Share Your Effective Retention Strategies Here

Hi, guys.

What are the various retention strategies that are implemented in BPOs for talent retention? Some of them are:

- Compensation and Benefits (Benefits are hygiene... isn't it?)
- Reward and recognition schemes
- Culture/Fun at work

Could people out here provide some details on the specifics and share other retention strategies that are commonly used?

I am currently working on a project for a leading investment bank that is establishing its back-office operations (essentially captive) in Bangalore.

Thanks and kind regards to all.

Ram
Tata Institute of Social Sciences
Department of Personnel Management & Industrial Relations (PM&IR)
Batch of 2005-2007
+91 9986062843

Warm regards,

EAFIL, there is no retention policies applicable in the BPO sector. Since BPO is one of the industries with the highest attrition, keep trying! 😄

With regards,
EAFIL

Dear Ram,

Other benefits may include:

- Fun activities for families, such as family parties,
- Organizing picnics and tours for employees,
- Employee-friendly policies, e.g., casual dress code,
- Timely pick-up and drop-off services,
- Free internet access on the office premises,
- Designated areas like smoking zones and kids' zones,
- Celebrating Indian festivals at the office since giving leaves on these occasions may not be feasible in an international BPO setting.
- Indoor games such as chess, table tennis, carrom, billiards, foosball, and access to a gymnasium.

There could be many more benefits if you explore further. Why don't you consider conducting interviews with employees working in call centers? They would provide valuable insights.

Thanks and regards,
Pashupati Singh

Hey, what about having a music room where there would be a jukebox? Also, allowing the sales agents or people taking calls to act as TLs (Team Leaders) for a day.

Friends,

May I add something...

Since all these facilities are provided in many BPOs. They receive good meals, a hygienic environment, pick-up and drop services, and many other benefits. However, this industry still experiences the highest attrition rates, even above insurance.

Why?

Firstly, we should identify the reasons behind it. You know who joins BPOs - undergraduates, graduates, and others who simply do not have any alternative and do not consider a long-term career in this field. The most crucial aspect is that people believe that BPO experience is not valued. This mindset contributes to the high turnover rates. If we can change people's perception and make them see it as a reputable job in society, it might work! I SUPPOSE.

Please COMMENT!