Facing Job Offer Cancellation Due to Negative Feedback: Will I Be Blacklisted by Genpact?

Hi,

Please help me. I need help.

I had a rift with my previous employer while leaving the job. He is a very bad person and used to harass his employees significantly. However, I have now left the company. My problem is that recently I have been selected at Genpact. During the background verification process, my previous employer provided very negative feedback about me. Genpact had already issued me an offer letter, but they informed me that the verification report was RED, and as a result, they are canceling my offer.

I am very upset as I have already resigned from my current job. I informed them that the information was incorrect and tried to explain, but they did not agree and ultimately canceled my offer. How can they make such a significant decision based on one person's comment? Now, I want to know only one thing:

Will Genpact include my details in the Blacklisted candidates' list? If that is the case, I am willing to go to any extent and proceed legally because I am confident that I did not make any mistakes.

Please advise any experienced HR professional regarding this matter.

Hello,

I have a few questions before we come to the ways in which such situations could be handled.

1) Did your past employer give you personally any unjustified "bad" time and how was it resolved?

2) Did the new employer (Genpact?) ask you the reasons why you were leaving your present employment, and what reasons did you give them?

3) Were you so fed up with the previous employer that just on an "offer letter" you felt safe to resign from employment?

4) Are you not aware that background checks are routinely done by prospective employers while screening candidates and their candidatures?

The answers will guide you in the following ways.

One can't hide the past! If there was something "unpleasant", in nine out of ten cases, it is so because you can't clap with one hand. If your situation with a previous employer was so bad that he had no compunctions in giving BAD feedback to your prospective employer, then the matters between you two were indeed serious (even if he was blameworthy to 90%). In such a case, you must remember, now for the future, that "honesty is the best policy" and volunteer if necessary about the previous bad experience in a mature way, i.e., without assigning or apportioning blame. Just say something like that the equation just did not get formed, or value systems turned out to be diagonally opposite, or the organizational culture did not suit you and your attempts to bring about positive changes were disallowed, or communication processes were regimented, etc.

If this was known by the prospective employer from you, volunteered or otherwise, the chances are strong that he would have discounted the previous employer's feedback as biased.

If one opportunity is lost, the world is not lost. At least you learned something from this painful experience! Isn't that a good enough gain in this situation?

Buck up and intensify efforts, handle your case on facts and transparency, and you will succeed.

Regards,

Samvedan

January 30, 2008

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Hi,

Please help me; I need help.

I had a rift with my previous employer while leaving the job. He is a very bad person and he used to harass his employees like anything. But I left the company now. My problem is recently I have been selected in Genpact. There they have done background verification, and in that, my previous employer had given very bad feedback about me. Actually, Genpact people have given me an offer letter also, but after getting the verification report, they said the report was RED, and they are canceling my offer.

I am very upset as I have resigned from my current job also. I told them it is wrong information and tried to explain it to them, but they didn't agree with that, and they canceled my offer. How can they take such a decision based on one person's comment? Now I want to know only one thing.

Whether Genpact people will enter my details into Blacklisted candidates. If that is the case, I want to go to any extent, and I want to proceed legally also because I know that I didn't commit any mistake.

Please advise any experienced HR regarding this.

Hi Hari,

I can understand your situation, but I fully agree with Mr. Samvedan. In such cases, you should act with utmost honesty, professionally justifying the rift between you and your previous employer.

What has probably happened in your case is you did not apprise them of this situation earlier. They must have found you untrustworthy, which I know is wrongfully assumed.

But don't feel disheartened; every incident teaches you something. You will definitely find a good job in a few days.

Regards,
Yogita

Hello Samvedan,

Thanks for the reply.

The company from which I received bad feedback is my previous employer. My current employer has been very good, providing positive feedback about me. I am content with my work and have been with this company for the past two years. The issues I encountered were solely with my previous company.

Now, I have a few questions for you:

1. I have a total of 3 years of experience and I am considering removing 1 year of experience from my resume. If asked by an HR professional, can I state that I was studying during that period? I wish to avoid any potential risks in the future.

2. I have heard that Genpact is registered with NASSCOM and they maintain a common database for all IT/ITES candidate details, including information on fake or blacklisted candidates. Is this information accurate?

My main concern is whether they engage in such practices. If so, I would like to explore legal options or take necessary actions. I am unsure of the appropriate steps to take at this point.

Please provide guidance on this matter.

Thank you for your assistance.

Yours sincerely,
Hari

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Hello,

I have a few questions before we address how to handle such situations.

1. Did your previous employer personally mistreat you, and if so, how was the issue resolved?

2. Did your new employer (Genpact?) inquire about the reasons for leaving your current employment? What reasons did you provide to them?

3. Were you so dissatisfied with your previous employer that you felt secure enough to resign based solely on an offer letter?

4. Are you aware that background checks are routinely conducted by prospective employers when screening candidates?

Your responses will help guide the next steps. One cannot conceal the past. If there was an unpleasant situation, it is often because there were issues on both sides. It is essential to be honest about previous experiences, without assigning blame, to maintain integrity and transparency with future employers.

If this information was disclosed to the prospective employer, they may have discounted the previous employer's biased feedback. Remember, setbacks can lead to valuable lessons and growth.

Stay positive, be transparent, and focus on facts in handling your situation. Success will follow.

Regards,
Samvedan
January 30, 2008

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Hi,

Please help me; I need assistance.

I had a conflict with my previous employer upon leaving the job. He was a difficult person who mistreated his employees, and I decided to leave the company. Recently, I was selected by Genpact, and during the background verification process, my previous employer provided negative feedback. Despite receiving an offer letter from Genpact, they informed me that the verification report was unfavorable (RED) and subsequently revoked the offer.

I am upset as I have already resigned from my current job. I explained that the information was incorrect, but they did not accept my explanation and withdrew the offer. I am troubled by how they can make such a decision based on one person's feedback. My primary concern is whether Genpact will blacklist me due to this incident. If so, I am willing to take legal action as I know I have not committed any wrongdoing.

I seek advice from an experienced HR professional on this matter.

Hello Samvedan,

Thanks for the reply.

The company from which I received bad feedback is my previous employer. My current employer has been very good, and he provided excellent feedback about me. I am happy with the work, and I have been working with this company for the past two years. I only had problems with my previous company.

Now, I want to ask a few things. Can you please answer these?

1. I have a total of 3 years of experience, and I have decided to remove 1 year of experience from my resume. If an HR asks, I want to say that I was studying during that period. I don't want to take any risks in the future.

2. I also heard that Genpact is registered with NASSCOM, and they have a common database for all IT/ITES candidates where they store details of fake or blacklisted candidates. Is that true? My concern is if they engage in any such activities, I want to proceed legally or take necessary action. I have no idea how to proceed. Please help me with this.

Thanks for your reply.

Yours,

Hari.

Hello,

Even if it sounds (and in reality, it is!) tough, one thing is for sure - you can't escape your truth. That one year was real in your life! To conceal that year, you are willing to tell another falsehood. What if you are found out on that count, or if the reason you put forward does not find favor with the interviewers? Will you tell yet another falsehood? This simply can't go on forever! No, please for heaven's sake, don't do that! It is far easier to explain that year away intelligently, tactfully, and honestly without any blame getting apportioned to you.

The answer to your second question is something I can't provide since I am ignorant on that score!

As to your desire to legally proceed against that employer, I will tell you that your chances of winning are very remote. You are not covered by "Labour Law" for your own issues, and civil litigation will take an interminably long time. The lawyers will become rich before you get any decision anyway!

I repeat, owning and explaining that year will be far easier, convenient, and honest. This will also ensure that you won't be carrying any guilt for the rest of your life.

Think over what I have said coolly, introspect, and you will agree to this approach. Things like these happen, but we cannot get over these by deceit or dishonesty. Sooner than you think, you will be found out, and then you will really earn a bad name in the profession.

Pick up the courage to stick to honesty, and your problems will dissolve!

Regards,

Samvedan

January 31, 2008

Hi Hari,

I can understand your situation, but I fully agree with Mr. Samvedan. In such cases, you should act with utmost honesty. Professionally justifying the rift between you and your previous employer.

What has probably happened in your case is you did not apprise them of this situation earlier. They must have found you untrustworthy, which I know is wrongfully perceived.

But don't feel disheartened; every incident teaches you something. You will definitely find a good job in a few days.

The HR in Genpack is correct in their path. Try to resolve your issues with your previous boss because he might mention this during your future reference checks. Let him know in a respective note that you have lost a good opportunity due to his poor feedback and you have already lost much. Kindly ask for his cooperation in the future. You cannot do much legally as it is his point of view on your performance.

1. Were you given a written complaint on poor performance or any warnings?
2. Did you serve the notice period completely or were you terminated based on your boss's comments?
3. Are all documents in place, including offer letter, payslip, and relieving letter?
4. How long did you work?

Let me know the answers to the above, and I will guide you with my best understanding to resolve this issue. Request a written explanation from Genpack clearly stating their reasons for canceling your offer. This will help you build your case if you decide to take legal action in the event of similar incidents in the future.