Hi everybody,
The following is my question:
A quality management and continuous improvement initiative was introduced on the instructions of head office, but there is a little enthusiasm for it among either employees or managers. The unions have been hostile to any changes in working practices, eg. teamworking has been delayed by industrial action over union demands for a bonus to change to this new way of working.
Management decided that the lack of enthusiasm among employees was down to a lack of quality awareness, and so a compulsory off-site training weekend was held despite resistance from workers and the unions. A minority of the workers refused to go and now face disciplinary action.
Please help improve the competitive advantage of my organisation.
Thanks a lot!!
The following is my question:
A quality management and continuous improvement initiative was introduced on the instructions of head office, but there is a little enthusiasm for it among either employees or managers. The unions have been hostile to any changes in working practices, eg. teamworking has been delayed by industrial action over union demands for a bonus to change to this new way of working.
Management decided that the lack of enthusiasm among employees was down to a lack of quality awareness, and so a compulsory off-site training weekend was held despite resistance from workers and the unions. A minority of the workers refused to go and now face disciplinary action.
Please help improve the competitive advantage of my organisation.
Thanks a lot!!