H.r Doc Download - Ppt

hello sir/madam
i am bhavani...i am mba fresher..i joined h.r...my company doing credit card collections....i have one doubt..what type of training to give telecallers..and how to develope telecallers....my company employees talking local lanuage to customers... i want to change the slang... i want to develope telecallers communication skills...plz give me idea....
thank you
with regards
bhavani

better you move with consultant those who are expertise in training or you contact with local training institute for giving training

Hi Bhavani,
Please refer the attached PPT on "Telephone Etiquette" and also some dox on communication skills.
Hope this helps.
Regards,
~Raghav V

Also missed out on attaching a "Training on Communication". Very useful one and also a simple one.

Bhavani well u need to identify the level first u cannot give the same training for an experienced person along with a fresher.catagorizing would help u.u Need to give need based training.also develop trainers from experienced staff to take training for freshers. The training has to be customized to the trainee need.IT cannot be generic. classify and create modules for each level and deliver, it will fetch results. It is a vast ocean the deeper u go, u will explore gr8 results
for further queries mail me across
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