Thanks Sweta for the ppt slides. After scanning through the ppt slides, I tried to find out about the presenter Michael Stein, by searching the web. Here is the link to the search page, where I found ppt slides not only on Conflict Management but also other related topics.
managing workplace conflict + + ppt - Google Search
One of the posts were at
https://www.citehr.com/79328-managing-conflict-ppt.html which did not receive any comments.
This shows what all of us can do before asking others for information.
Simhan
A retired academic in UK