Thanks, Sweta, for the PPT slides. After scanning through the PPT slides, I tried to find out about the presenter, Michael Stein, by searching the web. Here is the link to the search page where I found PPT slides not only on Conflict Management but also on other related topics: [Google Search for managing workplace conflict + ppt](http://www.google.co.uk/search?hl=en&q=managing+workplace+conflict +%2B+%2B+ppt&meta=)
One of the posts was at [CiteHR - Managing Conflict PPT](https://www.citehr.com/79328-managing-conflict-ppt.html), which did not receive any comments. This shows what all of us can do before asking others for information.
Simhan
A retired academic in the UK