Confused About SLA Targets in Recruiter Interviews? Let's Break It Down Together

Hi Suresh,

I went for an interview for a recruiter position, and they asked me about SLA targets, but I don't know what that means. Can you please explain?

Thank you.

Hi,

(Service Level Agreement) Contractual service commitment. An SLA is a document that describes the minimum performance criteria a provider promises to meet while delivering a service. It typically also sets out the remedial action and any penalties that will take effect if performance falls below the promised standard. It is an essential component of the legal contract between a service consumer and the provider.

Faye