Struggling to Recruit Top Call Center Talent as a New HR Manager? Let's Share Some Guidance

Hi,

I am a fresher as an HR Manager and am finding difficulties in recruiting the best people for the Call Center. I am not getting the right path to follow. Please guide me.

Also, I am working on Admin and HR policies.

Thanks and Warm Regards,
Purvi Kotak

Hello,

For almost a week, we have been trying to recruit employees for Dish Network US outbound process but have not been able to track them down. We are registered with a few placements, and I believe you must be aware of how efficient their services are.

Is there any other smart and swift way you can suggest?

Thanks & Warm Regards,
Purvi Kotak
HR Manager
E-Zine Connect Centre Pvt. Ltd.

Dear,

1. Give advertisement in local dailies for your requirement.
2. Receive applications.
3. Shortlist by scrutinizing.
4. Call for interview.
5. Conduct interview.
6. Verify personal details.
7. Appoint.

Hi Parve,

You need to be clear when you say the best candidate. Be clear about the skill sets you need. There was a time when call centers were recruiting MBAs and BEs. Now it is well known that creative and dynamic people with professional qualifications will not stick to call center jobs as the jobs become monotonous and not challenging. So try to recruit undergrads with good language skills, listening skills, and train them to become the best for your organization.

Neutral accent, patience, and a willingness to care for customers are some of the skills you need to look for. So don't look at academic high fliers to stick around in these jobs.

Best wishes,
B. Thyagaraj

Hi Purvi,

As an HR Manager, I am facing challenges in recruiting the best individuals for our Call Center positions. I am struggling to find the right approach to take. Any guidance you can provide would be greatly appreciated.

Additionally, I am currently working on developing Admin and HR policies.

Thank you and Warm Regards,
Purvi Kotak

Hi Purvi,

To ensure you are able to hire the right people for the call center within the specified time frame, the first step is to categorize the vacancies. Determine how many entry-level positions you require. If the majority of your needs are entry-level, consider reaching out to spoken English institutes, IELTS institutes, or organizations in Ahmedabad that specialize in training individuals for call center roles. I will make an effort to gather more information for you.

Regards,
Mehul Mehta

Other ways:

1. Employee referral program.
2. Headhunting.
3. Job posting on free sites.
4. Publishing vacancies in magazines.
5. Campus interviews.
6. Through your known sources.

I am a fresh HR manager, facing difficulties in recruiting medical representatives for the organization. Kindly assist me.

I am also going through the same situation. I am recruiting for an outbound UK process, and since it's a pilot process, I am looking for people with experience from Bangalore. It's been more than a week, and I am just not finding the right people with the right attitude.

There is a problem with your promoters' knowledge about management professionals. If you recruit freshers as managers, this is going to happen. How long will you work like a parasite on this forum? You have to exert yourself and bring knowledge into practice, whatever you have learned in B-schools. Recruiting and interviewing good candidates require experience, which you don't have – that's the problem area. You just follow a simple rule: go to job sites, advertise in the relevant sector, shortlist candidates, and present them to the technical head. You may be designated as a manager, but you perform just like a head clerk job in the HR department.

Badlu.............