How Do You Evaluate Training Effectiveness in an IT Company? Seeking Practical Steps

Hi,

Can anyone help me out in evaluating the training effectiveness in an organization? Currently, I am working on a project in an IT company in Bangalore. It would be very kind if anyone could provide precise steps for proceeding with the project.

Thanks,
Merina
Email: merina_loukrakpam@yahoo.co.in

Hello,

Hope you are doing well. Sending you the same response that i gave to Bhawna who had a similar request.

You may already know all OR few of the methods that i could find from my notes. Pls review this and hope you will be able find some answers to your query.

1. How did participants react to the program?

2. To what extent did participants improve knowledge and skills and change attitudes as a result of the training?

3. To what extent did participants change their behavior back in the workplace as a result of the training?

4. What organizational benefits resulted from the training?

The difficulty and cost of conducting an evaluation increases as you go up the levels from 1 to 4. So, you will need to consider carefully what levels of evaluation you will conduct for which programs. You may decide to conduct Level 1 evaluations (Reaction) for all programs, Level 2 evaluations (Learning) for “hard-skills” programs only, Level 3 evaluations (Behavior) for strategic programs only and Level 4 evaluations (Results) for programs costing substantially.

You could also look at the following points

1. Knowing the total cost of the program before deployment

2. Feedback from the participants about the program and the percentage implementation of the learnings/key callouts they will be able to do over the next three months. The feedback form should get input for this question.

3. You calculation of the estimated goodness the program is supposed to bring in - both tangible and intangible

4. Tie- in all inputs/results in order to understand whether the investment has paid of or will pay off in the next n months in order to present to the management.

Hope this is of help, let me know if you need any other information and am glad to help.

Mujib Khan

At present, there is no perfect formula to evaluate training effectiveness; however, the universally accepted formula is given herewith. But again, for calculation purposes, you should have authentic data and information, for example, program benefits, training costs, etc.

ROI % = (Net Program Benefits x 100) / Total Incurred Costs.

ANAND.

You can check the Kirkpatrick model, one of the most popular ways to assess training effectiveness.