Seeking Urgent Ideas for Kaizen Activities in Automobile Dealership Customer Care

Hi seniors,

I am Rekha, working in an automobile dealership as an HR manager cum customer care manager. As a customer care manager, I have to implement a Kaizen initiative in our dealership for our customers. Could you please provide me with some ideas on activities I can start for Kaizen? I would greatly appreciate your help as this is urgent.

Thank you, and I am eagerly awaiting your response.

Hi!

I hope this file will be helpful for you. I am also working in the automotive industry, but in Qatar.

Regards,