Hi Cast,
The first point is that if you don't take any notice of what people say in the survey, their motivation levels will tend to fall.
Do you have any idea of what the main issues might be?
If not, it might be wise to conduct a focus group first, so you know what sort of questions to ask in your wider survey.
Focus groups are good for depth (the real problems are a,b,c) while surveys are better for quantity (so 50% of respondents thought x was a problem etc)
One of the problems with surveys is they tend to get modest responses (60% etc) and you can't be sure what the 40% who didn't bother to complete it, are thinking.
Anyway, back to the survey, what sort of questions do you want to ask?
Yes/No
Multiple choice
Open answer
Rate importance of factor
Col