Call Monitoring Sheet - Xls Download

karunaiyer

Hi,
Can anyone help me with a sample call monitoring sheet used by speech coaches on the ops floor to monitor agents who takecalls..
\pls help..
Thanks
karuna

gkatik

Hi! Karuna,
I've attahed a copy of agent evaluation sheet. It cab used for both In/Out bound calls.
Hope you find it useful.
Cheers,
Karthik.Ghali

1 Attachment(s) [Login To View]

karunaiyer

Thanks a ton karthik for the prompt response..I also wanted to check if there is a rubric that u have in place to be able to score agents appropriately..
Thanks again
karuna

gkatik

Hi! Karuna,
I've attached a copy of a Rubic templet. Hope yo find it usefu;.
Any Queries can be posted back.
Cheers,
karthikghali.

1 Attachment(s) [Login To View]

jatindr

Hello,
As i was also looking for agent monitoring sheet so got one on here in the link so if you can tell me whats the meaning of educating the cm....
Thanks

Bmanashe

Hi guys,
Does anybody have the original Mary Gober call listening sheet? I dont want to use is exclusivly, but I would like to get an idea of the Key points of interest to listen out for.
Please email me on [Login to view] if you have the info!
Cheers
Ben

If you are knowledgeable about any fact, resource or experience related to this topic - please add your views. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone. Join To Contribute