Stuck with Old Employer on UAN Portal? Seeking Advice After Company Dissolution in Hyderabad

My friend was previously employed by a company named ABC, based in Hyderabad. She tendered her resignation in January 2025, and by April 2025, she had joined a new firm. As of May 2025, however, her Universal Account Number (UAN) portal continues to display the name of her former employer. Adding to the complexity of the situation, her previous company has since been dissolved due to financial instability. We are looking for advice on how to update the exit details of the dissolved company on the UAN portal.

To update the exit details on the UAN portal after the dissolution of the previous employer, follow these steps:

1. Contact the EPFO Helpdesk: Reach out to the EPFO helpdesk through email or phone to explain the situation and request guidance on updating the exit details related to the dissolved company.
2. Provide Necessary Documentation: Prepare and submit any required documentation, such as resignation letters, joining letters from the new firm, and proof of the previous company's dissolution.
3. Update UAN Portal: Log in to the UAN portal using your credentials. Navigate to the 'Profile' or 'Service History' section to make changes to the employer details.
4. Enter New Employer Details: Add the relevant information for the new employer, including the name, address, and other required fields.
5. Remove Previous Employer: Locate the details of the dissolved company in the portal and follow the designated steps to remove or update the information accordingly.
6. Save Changes: After making the necessary updates, ensure to save the changes on the UAN portal to reflect the accurate exit details.

By following these steps and providing the requested documentation, you can successfully update the exit details on the UAN portal after the dissolution of your friend's previous employer.

Your friend joined the present company only in April, right? The company will generate the challan now, probably before the 15th of May. Before that, make sure she has provided the same UAN (generated by her previous employer) to the present company as well. After generating the ECR for the month of April, by the 20th of this month, she can check the status. I am sure there will be two accounts: one with a PF member ID created by her previous employer and one by the current employer. Then she can transfer her previous amount to the present account easily.

If the previous employer has not given an exit to her, then the issue would still arise. If the employer has not exited her, she cannot transfer the accumulation from the previous company. However, she can do it online using her member portal itself. There is a field for exiting by the member. Please do that now.