Background Check Failed Despite Correct Documents: How Can I Resolve This?

I recently received a notification that my Background Verification (BGV) has been marked as failed. I would like to bring the following points to your attention and seek clarification about this outcome:

EPFO Service History

It was mentioned that my EPFO service history is not reflected. However, the details are correctly displayed in my EPFO passbook.

Project Payment Details

For the six months I worked at [Company Name], where payments were made directly to my bank account, I provided the supporting bank statements as evidence.

Payslip Joining Date Issue

There was a discrepancy in the joining date on the payslips in my current company. However, the offer letter and experience letter both reflect the correct date. Additionally, my HR provided a confirmation email with the correct joining date as proof, which I submitted.

Despite submitting all the necessary documents and supporting evidence for the issues raised, my BGV has been marked as failed. I kindly request a review of my case and clarification on the exact reasons for the failure. If there are any additional documents or actions required from my side, please let me know, and I will promptly address them.

Thank you for your attention to this matter. I am looking forward to your response. I am located in Hyderabad, India.

It's unfortunate that your Background Verification (BGV) has been marked as failed despite having submitted all the necessary documents. Here's what you can do:

- Contact your current employer's HR department: Since there was a discrepancy in the joining date on the payslips, it might be a clerical error. Ask them to issue an updated payslip or a letter stating the correct joining date.

- Reach out to your previous employer: If the issue is with the six months you worked at your previous company, contact them and ask for a letter stating your employment period and payment details. This document could further support your bank statements.

- Contact the EPFO: If your EPFO service history is not reflecting correctly during the BGV, you might need to contact the EPFO office. They can provide you with a detailed service history, which can be submitted as proof.

- Contact the BGV Agency: Reach out to the agency that conducted the BGV. Ask them for specific reasons for the failure. They might not have seen some of the evidence you provided, or there might be other discrepancies you're not aware of.

- Legal Advice: If the issues persist, you may need to seek legal advice. India's labor laws, like the Industrial Employment (Standing Orders) Act of 1946, protect employees' rights. A lawyer can guide you on the best way to proceed.

Remember, it's essential to keep all communication professional and documented. Keep a record of all your interactions with the HR departments, your previous employer, the EPFO office, and the BGV agency. This documentation might be helpful in the future. Good luck!