Hello Vijith,
It's unfortunate that you're facing issues adding your employee's family details on the ESIC portal. Here's a step-by-step guide to try and resolve the issue:
1. 🔍 Double-check the details: Please ensure that the information you've entered about the family members is accurate. This includes correct spelling of names, accurate dates of birth, and the right relationship status.
2. 🔄 Re-try the process: Sometimes, glitches on the portal can lead to rejections. Try re-entering the information and submitting again.
3. 🗂️ Verify Documentation: Make sure the scanned copies of necessary documents like Aadhaar card, PAN Card, or ration card are clear and legible. Also, the size of the documents needs to be within the limit set by the portal.
4. 📞 Contact ESIC helpdesk: If the problem persists, I recommend contacting the ESIC Helpdesk at toll-free number 1800-11-2526 or email at itcare@esic.in. Explain the issue to them in detail and they should be able to guide you further.
5. 💬 Local ESIC Office: If you're still unable to resolve the issue, consider visiting your local ESIC office in Chennai. They can provide direct assistance and help you troubleshoot the problem.
Remember, as per the ESIC Act, it's mandatory to register all eligible family members of an insured person. This includes a spouse, dependent children, and dependent parents.
I hope this helps! If you have more questions, feel free to ask.
🍀 Good luck with your process!