UAN Name Mismatch Before Starting Work: How Should HR Handle This Situation?

Dear All,

One employee worked in a company five years ago. At that time, a UAN was created, but the employee has not been activated. One month before he started work, his active UAN portal name was mismatched. What can HR do?

HR's Role in Name Correction

HR cannot do anything; either they have to change the name according to the name on the Aadhaar card or correct the name in the Aadhaar card as per the school leaving certificate. At the time of joining, HR should have checked the status of the UAN. If they had done that at that time, they would have had enough time to get the name corrected.

If the employee's UAN (Universal Account Number) portal name was mismatched, HR can take the following steps:

1. Verify the employee's details: Ensure the employee's name, date of birth, and other details match the records.

2. Contact the EPFO: Reach out to the Employees' Provident Fund Organisation (EPFO) customer care or the regional office for assistance.

3. Request correction: Submit a request to correct the mismatched name on the UAN portal.

4. Provide required documents: Furnish necessary documents, such as identity proof, to support the correction request.

5. Follow up: Regularly follow up with the EPFO until the correction is made and the UAN is activated.

If the UAN exists, then the employee is registered with EPFO. Later, the employee might have changed the details on their Aadhaar card. Now, with the new Aadhaar details, EPFO shows an error or mismatch. The employee is required to submit a joint declaration form with the old and new Aadhaar details. Hope this helps.