For a BPO in Pune, India (international process) - what are the leave entitlements to be given in the appointment letter? How many earned leaves, how many sick leaves, and how many casual leaves should be included?
You should provide leaves as mandated by the Act governing the shops and commercial establishments of your state. Please refer to the Maharashtra Shops and Establishment Act 2017 for details.
Your establishment falls under the Shops and Establishment Act. Therefore, you need to follow the rules of the Shops and Establishment of your state and prepare the policy according to the business requirements.
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