Facing EPF Transfer Rejection Due to Service and Name Issues – What Should I Do Next?

Hi, recently I initiated the online transfer of my EPF/EPS via Form 13 due to a change in job. After submitting the online transfer request, I sent the duly signed hard copy of Form 13 to my last employer. Within 3-4 days, the status of the claim was updated to "Accepted by employer; Pending at field office." However, after 7 days, I received an SMS stating that my claim was rejected, citing the following reasons:

1) INSUFFICIENT SERVICE
2) FATHER'S NAME MISMATCH

Upon checking for any discrepancies, I confirmed that all my KYC documents are in order, and there is no actual mismatch. I have been a member since 2009, and when I switched from an exempted organization to a new company (unexempted organization) in April 2022, I successfully initiated the online claim transfer in August 2022. Yet, when I changed jobs to another unexempted organization in October 2023 and started the transfer process this month, my claim was rejected.

I am unsure about what has occurred or the necessary steps to take. I have raised a grievance on the EPF portal and informed my last employer, but I have not received any response from either party. The EPF grievance ticket status indicates "Case under process" with the respective PF office in Hyderabad.

Please advise me on how to resolve this issue. If you require any additional information, please let me know. Thank you.

Technical Issues with EPFO Portals

There are a lot of technical issues with the website and online portals of EPFO. Many employers have received emails saying that they have not paid contributions from June 2023. In most cases, it is June 2023; I am not sure if any other dates are also mentioned. When we contacted the EPFO regional office, they advised us to ignore the emails! If you are confident that there is no mismatch in your father's name, then you may ignore it and go through the transfer process again via your member portal. It may be a temporary error.

Hi Madhu T.K., Thank you for your reply. I would like to confirm if the information provided in Form 13 (Revised) that was submitted during the online transfer initiation is accurate. The form indicates that both accounts have my father's name correctly listed and are the same. Thank you.