Seeking Performance Appraisal Formats for Manager Roles in Freight Forwarding – Can You Help?

Dear All,

Could anybody provide me with the performance appraisal format for Manager Accounts and Manager Customer Service in a freight forwarding and logistics company?

Regards,
Debajyoti

Hi Debajyoti,

Find enclosed one of the sample formats. I hope it will help you to prepare the same at your end.

Regards,
Amit Seth

Welcome Debajyoti,

For that, you are only required to put the accounts KRA of the respective employees. For Accounts people, the KRAs associated with their profile should be considered. Based on that, you have to continue your appraisal process.

Regards,
Amit Seth.

Thank you, Amit.

The problem area is, there is nothing defined earlier, and I have to define the KRA and do the PA. There are 10 people working in the A/C department with one HOD. Can you suggest how I can define the KRA of A/C in a measurable way? My organization is in Freight Forwarding and Logistics support.

For Customer Service, how can I make the KRA measurable?

Regards,
Debajyoti

Hi Debajyoti,

The KRAs are set based on the Job Profile, and you should prepare them in consultation with their superiors, such as the Head of Accounts. He must be well aware of all their functions.

It would be beneficial to spend some time with him to discuss the issue, prepare the KRAs for them, and then proceed with the appraisal process.

Regards,

Amit Seth.