I'm promoted as HOD of Logistics and customer service without pay raise and i have no prior experience in these departments. I accepted it along with my previous import export provider because i wanted to support the company.
But the profiles are not clear here , marketing department account manager keeps adding additional work on these 2 teams when i raised the issue to GM said they are handling this since joining so Cannot change and these team members says they highlighted this but previous manager didn't want to spoil their rapport with management.
I got no hand over from last manager so based on the help i could get from online resources i asked my team to stop assisting the marketing manager on their report and account team also and focus on accuracy of your work but then my boss jumped in and said this time was hired to assist marketing department then how is its customer care and likewise logistics person is doing invoicing and GR entry.
This is so confusing and i am not getting proper support and the HR says things are going against me because i asked this team members to revert others the way they write email or talk.
What do i do ? Should i continue with this promotion or leave it
Regards
Monika
But the profiles are not clear here , marketing department account manager keeps adding additional work on these 2 teams when i raised the issue to GM said they are handling this since joining so Cannot change and these team members says they highlighted this but previous manager didn't want to spoil their rapport with management.
I got no hand over from last manager so based on the help i could get from online resources i asked my team to stop assisting the marketing manager on their report and account team also and focus on accuracy of your work but then my boss jumped in and said this time was hired to assist marketing department then how is its customer care and likewise logistics person is doing invoicing and GR entry.
This is so confusing and i am not getting proper support and the HR says things are going against me because i asked this team members to revert others the way they write email or talk.
What do i do ? Should i continue with this promotion or leave it
Regards
Monika