Role of the HR Department
The function of the HR department is not restricted mainly to reading and interpreting the standing orders. The HR department serves as the link between management and the workers, whose interests are diverse. Standing orders are not meant to be moral guidelines but are intended to ensure that the production process is not interrupted. An example will illustrate the matter.
The departmental head called the union leader into his cabin and advised him that his union work should be well-planned. This meant that he should not attend to grievances of workers every now and then but must restrict it to a particular day of the week and for a couple of hours. Of course, the union leader had no objection and consented to the same.
A problem erupted in the canteen about food, and the workmen refused to take lunch, sitting outside the canteen. The HR manager requested the union leader to go to the canteen and sort out the matter. The union leader informed him that according to the instructions of his head of the department, the union work was to be done only on a particular day, and therefore, he would wait for that day. The department head also asked him to go to the canteen, to which the union leader replied that he was paid for working in the department and would not do any union work during working hours. Thus, there was at least an hour of production loss, and if calculated in monetary terms, it would have been enormous.
Therefore, HR managers and department heads should use common sense and not rely only on standing orders and legal positions. Union leaders are also an integral part of the organization and are necessary for uninterrupted production activity. If they are not given due respect and their role is not appreciated, there would be chaos.