Understanding Grievance Policies in BPOs: How Do You Handle and Prevent Issues?

k-pandarinath
Dear CiteHR Community, I hope you are doing great! I want to know the grievance policy for BPO organizations!

What is the grievance?
Cause of grievance?
What is the grievance procedure?
Prevention of grievances?
vmlakshminarayanan
Hi, If something unfair happens to employees at work, they can file a grievance with the company they work for. This is a formal complaint procedure.

Grievance Procedure
In general, the normal procedure begins with the employee making a formal, written complaint to their immediate superior, and a formal investigation commences. After verifying the facts, the investigator arrives at a conclusion either in favor of the employee based on the investigation or otherwise.

Prevention of Grievances
To prevent grievances, there should be a congenial and transparent work environment in the organization. However, employees' grievances are inevitable in any organization, regardless of the best efforts of employers, as individuals' mindsets differ, and even a positive action can be perceived negatively.
If you are knowledgeable about any fact, resource or experience related to this topic - please add your views. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone. Join To Contribute