If the third-party payroll company is unresponsive regarding your salary payment, you should take the following steps:
1. Contact HR: Reach out to your organization's HR department to inform them about the situation. They should be able to intervene and follow up with the third-party payroll provider on your behalf.
2. Review Contract: Check your contract or agreement with the third-party payroll company for any specific contact details or escalation procedures in case of payment issues.
3. Document Communication: Keep a record of all attempts to contact the payroll company, including dates, times, and the nature of your communication (calls, emails).
4. Legal Options: If the issue persists and you are not receiving a satisfactory response, consider seeking legal advice. Labor laws in India protect employees' rights to receive timely payment of wages.
5. Labour Authorities: As a last resort, you can contact the local labor authorities in Hyderabad, India, to report the non-payment issue and seek their assistance in resolving the matter.
It's crucial to address this matter promptly to ensure you receive your rightful salary and to prevent any further delays or complications.