Talk to Concentrix and see if they can help you. IBM's Acquisition and Sale of Daksh e-Services IBM bought Daksh e-Services in 2004 to enter the BPO business. However, the increasing commoditization of the customer care business and IBM's quest for higher-margin businesses sparked the sale less than a decade later to Concentrix, the BPO unit of hardware distributor Synnex Corp. on November 27, 2013.