Facing Background Check Issues: How to Handle an Absconded BPO Job and Missing Service Letter?

I worked in a BPO for 2 months, then I absconded and didn’t serve the notice period. Afterward, I joined as a fresher in an IT company where they didn’t ask anything. Now I have 2 years of experience in IT. I got a job in a reputed MNC with that IT experience, and I joined. Now here in BGC, they found my BPO job and asked me to provide a service letter from that BPO, but I had absconded.

I contacted that BPO and asked them to provide a proper service letter, but they are providing an absconding letter. Even though I am ready to pay my notice period recovery and have requested a lot, they are telling me they don’t have such a process.

What can I do now? Could you please help me?

Hi,

Of late, it has become very common among employees with less experience to abscond from duty without any information and without any sense of guilt. They perceive this as an act of smartness, thinking they have evaded the notice period without any hassle. However, many realize their mistake when they become entangled in situations such as background verification by future prospective employers.

The Consequences of Absconding

Primarily, your act of leaving the BPO without information is serious misconduct and is not acceptable. After a lapse of a two-year period, you are now approaching them with notice pay payment. It is now up to your ex-employer whether to accept it or not. Most employers will not accept such delayed notice period payments because, for the employer, notice period money is not the main concern; it is the moral fear among other existing employees that is their focus and is important to them. If they accept the notice period payment from you, it will send the wrong signal to existing employees.

Your Options Moving Forward

Now, you have two options. Try your best and plead with your ex-employer for a relieving letter. If they remain firm in their decision, it is better to approach the MNC where you have an offer and explain the situation to them. However, the probability of them accepting your reasons will be remote, in my opinion.

Thanks for the reply, Lakshminarayanan. Due to my health issues, my manager didn’t approve my leave, so I absconded at that time. However, the BPO company is not accepting my notice period recovery now. Do MNC companies accept absconded employees if I didn’t mention or include that in my resume or experience? If not, what’s the solution to resolve this issue?

As per your previous statement, you mentioned the following:

"I got a job in a reputed MNC with that IT experience and I joined now here in BGC. They found my BPO job and are asking me to provide a service letter from that BPO, but I was absconded."

So, I presume they already know about your BPO employment.

Even if you haven't mentioned it on the resume, there are other ways to track it. For example, if you are covered under PF with the first employer, then through UAN login, the future employer can track your past employment.

Is there any chance to get it removed from UAN? In case it won’t create a problem for me in the future.

Handling PF or UAN Records

You cannot remove entries from PF or UAN at your own discretion. The record will remain.

Your only option is to explain to the current employer that you worked there for only 2 months and it is not relevant, etc., and you didn't take any certificate because it was not relevant to the work you wanted to do. The rest depends on the company and their attitude.

Hi, did you find any resolution to this? Did it cause any long-term consequences?

Hi, I worked as a telecaller for a BPO for 3 months in 2019. Due to unavoidable health issues, I had to quit this job informally. Now, I have a total of 5 years of experience in IT. I am planning to switch jobs. Will this cause any issues in the background verification process (BGV)?