Grievance policy's prime objective is to reinforce the organization’s commitment towards providing fair and equitable work opportunities to all employees. The outcome is a grievance resolution process with an easily accessible mechanism for sharing and seeking settlement of their individual grievances.
Appreciate your initiative to define one for your organization.
This model policy may help you in this regard. Download a copy and make necessary modifications and use.
https://www.greythr.com/downloadable...evance-policy/