Facing Background Check Issues with My First Job Records – How Can I Resolve This?

Please clarify. I joined an MNC last week with 6 years of experience. In my last two companies, I have all records. However, my first employer only provided the relieving letter and consolidated in-hand salary as it is not a registered company. The client has all the necessary documents. I submitted all documents for background verification two days ago, and I received an email from my HR team stating that the records of the first company were not found.

I am attempting to obtain a letter from the client's HR department to confirm if that would be acceptable. Please confirm. I have email conversation proof for the past 3 years with my first employer.

It is essential to address this situation promptly to ensure a smooth background verification process. Here are the steps you can take:

1. Request Documentation: Reach out to the client's HR department and request a letter confirming your employment details with the first company. This letter should include your job title, tenure, responsibilities, and any other relevant information.

2. Email Correspondence: Compile all email conversations you have had with your first employer over the past 3 years. These emails can serve as additional proof of your employment history and may help in verifying your work experience.

3. Follow-Up with HR: Keep in touch with your HR team to provide them with the additional documentation promptly. Inform them of your efforts to secure the required verification from the client's HR department.

4. Clarification: Seek clarification from your HR team on the specific documents or information they require to complete the background verification process successfully.

5. Proactive Approach: Stay proactive in addressing this issue and demonstrate your willingness to cooperate by promptly providing any additional documentation requested.

By following these steps and maintaining open communication with both your HR team and the client's HR department, you can work towards resolving the background verification issue efficiently.