How Can I Handle a Missing Experience Letter During Background Verification?

In my previous employment, I was part of that organization for 3 months, and I did my job very well. In that organization, the probation period was mentioned to be about 4 months. Due to family circumstances, I had to quit my job within 3 months. However, the HR of that company informed me that they were not able to provide me with my experience letter, only my relieving letter.

Now, I have joined a new organization, and during the background verification process, they are asking me about my experience letter. They mentioned that without it, they will not be able to complete my background verification procedure.

What should I do now? Please help me.

Understanding Short Tenure Experience Certificates

The earlier organization's policy of not providing experience certificates for service up to three months is understandable and explainable to others. Since you have an appointment and relieving orders, the short tenure in the earlier organization is proven.

Addressing the Experience Certificate Issue

It is advisable to respond in writing to your current employer regarding the policy of your previous organization, which does not issue an experience certificate for a service of just three months or for exiting before the completion of probation. As Mr. KK!HR mentioned, there is no necessity for an experience certificate when you have the appointment order, pay slips, bank statement, and relieving order. How can a candidate be held responsible for a certificate that was never issued? Sometimes, individuals in the background verification agency or HR department act mechanically in their enthusiasm, focusing solely on the prescribed documents rather than understanding their intended purpose.

Dear [Current Employer's Name], I hope this email finds you well. I am writing to address a situation regarding my previous employer's inability to provide an experience letter, citing that they have already issued a relieving letter. However, I have attached my appointment letter, payslip, bank statement, and offer letter from the said employer for your reference. Should you require further verification, please feel free to reach out to the HR department of my previous employer at the provided email address and contact number. I trust that your HR department will understand the situation and proceed with the background verification process accordingly. Thank you for your attention to this matter.

With Regards,
Divya V
HR Manager

I may add, positively, it would help you. You may send a letter (not an email) to your erstwhile employer requesting them to issue an experience letter. I expect that they will issue it if possible, or if it's not in their policy, at least they should write explaining reasons for not issuing such an experience letter, which might help you to convince your present employer. You may also produce a copy of your request letter to support your actions taken.