Career Development Plan for Quality Analyst - what is the top position for the Quality team to excel in an organization?

Lakshmi.Jayaram
Hi All, I am a Quality analyst in a BPO service-based industry. I need to move ahead in this field. As such, please guide me what is the eligibility and need to know details.
Please guide me on the materials to refer to and what is the top position for the Quality team to excel in an organization.
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