PF Claim Rejection - 'MEMBER ADVISED TO FURNISH PRESENT EMPLOYMENT STATUS'

Good Evening All, Hope you all are healthy and fine. One of my Friend joined an Organization on 23/06/2011 and quit the job on 06/05/2016 as she got married. but unfortuntely she hasn't claimed her PF then. But now her PF Claim Rejected with below remarks. ( Screen shot attached herewith )
Looks for suggestion how to clear this PF ?
Your Claim has been rejected due to: 1) MEMBER CONTRIBUTION RECEIVED UP TO 05/2016 HENCE MEMBER ADVISED TO FURNISH PRESENT EMPLOYMENT STATUS 2)CERTIFICATE ENCLOSED IS IMPROPER.

You have to give Details about Present Employment-
What Certificate you had submitted at the time of withdrawal is not Proper.you have to submit Correct Certificate

Thanks for the Response
First thing Said Employee is not working anywhere right now. She left before marriage and never joined any Organisation.
Second thing, There is no such option to upload documents for Current Employment Status while applying for PF in EPFO Portal.