Hi, I am trying to frame an RnR policy for my company which is into e-commerce and has its own call centre. I would like to know 2 things
1. What all categories can be rewarded in a call centre
2. What is the ratio of rewards to employees. Like for example I know a company where 25% - 30 % of the call centre employees get an award every month. What should be the ideal %.
1. What all categories can be rewarded in a call centre
2. What is the ratio of rewards to employees. Like for example I know a company where 25% - 30 % of the call centre employees get an award every month. What should be the ideal %.