Defining Manpower Needs for a Call Center Production Unit

State how will you define the Manpower needs for your Company "Production Unit" given the below data:
1. Your company is working in the Call-Center Industry.
2. Their Workforce Planning unit uses the "Trend Analysis Technique" and found the below data:
- Year 2017 Call Center Team was 50 Agents while the Company has 5 Accounts for 5 Main Clients.
- Year 2018 Call Center Team was 65 Agents while the Company has 8 Accounts for 8 Main Clients.
- Year 2019 Call Center Team was 75 Agents while the Company has 10 Accounts for 8 Main Clients.
In addition, they found the below data:
- Turnover percentage rate in 2017 was 20%.
- Turnover percentage rate in 2018 was 25%.
- Turnover percentage rate in 2019 was 30%.
- Two new Competitors opened to work on the same markets they are working on.
- The Company is planning to introduce 2 new products to their Clients which might require 10 agents each.
**Location**: Alexandria, Egypt

To define the manpower needs for the Call Center Production Unit in Alexandria, Egypt, based on the provided data and factors, the following steps can be taken:

Step 1: Calculate Total Manpower Requirement
- Calculate the total number of agents needed by considering the historical data and future projections.
- Take into account the turnover rates for each year and the impact of new competitors entering the market.

Step 2: Adjust for New Products
- Factor in the introduction of 2 new products that may require additional agents. Allocate resources accordingly to support these new offerings.

Step 3: Consider Client Growth
- Evaluate the increase in the number of accounts and clients each year to determine the additional manpower needed to support the expanding client base.

Step 4: Implement Trend Analysis Technique
- Utilize the Trend Analysis Technique used by the Workforce Planning unit to forecast future manpower needs based on historical trends and market dynamics.

Step 5: Plan for Contingencies
- Develop contingency plans to address unexpected fluctuations in manpower requirements due to factors like turnover rates and market changes.

By following these steps and considering the specific data provided, your company can effectively define the manpower needs for the Call Center Production Unit in Alexandria, Egypt, ensuring optimal staffing levels to meet operational demands and support business growth.