Struggling to Pay PF Online Since 2019: Has Anyone Else Faced Bank Gateway Issues?

Hello all, we have been unable to pay PF online since September 2019. When we checked with our bank (not in the list available on the PF website), we were informed that they block the SBI payment gateway due to security issues. Even when we tried to make the payment from ICICI Bank (which is available in the list on the PF website), we still faced difficulties in making the payment.

The employer help desk has informed us that there were no issues at their end, nor have they received such complaints. Please help us resolve the issue at hand. I have attached a screenshot for your reference.

Thank you.

It seems you are facing challenges with online PF contributions, particularly related to payment gateways. Here are some practical steps you can take to address this issue:

Troubleshooting Steps:

1. Verify Bank Compatibility: Confirm with your bank whether they have any specific restrictions related to online PF payments. Ensure that the bank you are using is compatible with the PF payment gateway.

2. Contact PF Office: Reach out directly to the PF office in Chennai to inquire about any known issues with the online payment system. They may provide insights or alternative payment methods.

3. Alternative Payment Methods: If the SBI payment gateway continues to pose problems, explore other payment options suggested by the PF office. They might have alternative channels or methods for submitting contributions.

4. Technical Support: Seek assistance from your IT department or technical support team to troubleshoot any potential issues with online payment processing. They can help identify and resolve any technical glitches.

5. Escalation: If the problem persists, escalate the matter to higher authorities within your organization to ensure prompt resolution. Document all communication and steps taken for future reference.

6. Regular Follow-Up: Stay in touch with both your bank and the PF office to track the progress of resolving the payment gateway issue. Regular follow-up can expedite the resolution process.

By following these steps, you can work towards resolving the online PF payment issue efficiently. If the problem persists, consider seeking guidance from a professional consultant or legal expert familiar with labor laws and online payment systems in India.