EPF Contribution Missing in UAN Passbook: How Can I Resolve This Issue for My Employee?

Hello, I have a doubt regarding EPF. One of my employees had an EPF Account No, e.g., No 95 (Contributions were paid into this account for six months) before UAN allocation. Then his account number changed to 127 after UAN allocation. Now, he is coming for settlement. The contribution amount for those six months has not reflected in his UAN passbook. What should I do at this stage to address this issue? Kindly provide guidance on how to solve this problem.

Dear Gayathri, this is a bit tricky. You need to have KYC done for both accounts. One with UAN is easily done through the EPF portal. The other, which does not have UAN, needs to have manual form filling and submission done. The employee needs to fill out a transfer/withdrawal form, attaching KYC documents along with a canceled cheque. With the account without UAN, it is difficult to withdraw because all PF accounts were linked to UANs when UANs were generated.

One thing that confuses me is how the PF account number changed when UANs were allocated. I think this was treated as a new employee, hence a new number was generated. One way is to link both accounts, and another way is to do separate withdrawals (one online and another with a hard copy). Both ways are going to have challenges and will definitely take time and require follow-ups.