I work in a NBFC as branch manager. This is regarding one EMI missed by my branch customer. The management and seniors are pressuring me to get the emi anyhow. A couple of days back one collection manager from a different city went to the customer's residence at 8:30 at the night and in absence of the customer, he abused his mother, wife, and daughter (the worse words that you can say to any female) and want back immediately. I was unaware of this incident till the customer informed me and threatened to complain to the police.
The next day I informed the incident to top management but they told me to go and collect the emi anyhow. They are torturing me daily and today night around 10 pm they are asking me to go and sit at the customer's place. The customer is already so irritated that he has asked to initiate legal action against him and has threatened that he will take legal action for torturing him. Now the company I torturing me and my BP has got up drastically. I have put my papers in the mail also. This is one incident I want to share and just to know if employees have any rights I they are for exploitation only.
The next day I informed the incident to top management but they told me to go and collect the emi anyhow. They are torturing me daily and today night around 10 pm they are asking me to go and sit at the customer's place. The customer is already so irritated that he has asked to initiate legal action against him and has threatened that he will take legal action for torturing him. Now the company I torturing me and my BP has got up drastically. I have put my papers in the mail also. This is one incident I want to share and just to know if employees have any rights I they are for exploitation only.