Mistaken PF Payment to Deleted Challan: How Can We Fix This on Our Portal?

We had paid the PF contribution to the deleted challan instead of the newly created one. The amount and details were the same for both. We created a new challan on our portal assuming the old one was incorrect. However, the payment was processed for the old challan, which was only marked as "First approved" in our bank.

The payment was approved by the bank, and we received the payment receipt. Yet, in our PF portal, only the new challan is visible with the status showing as "Payment failed."

Please advise us on how to resolve this issue on our portal.

Regards, Prabhu

Hi Prabhu,

In such a case, first, you have to apply for ECR rejection. Once the PF office accepts your request, they will return your paid contributions. After that, you can resubmit the contribution on a new challan.

Hi @Rahulsindhwan, we approached the PF office, and they simply told us that you had made the payment correctly. The only issue was that the challan was deleted in your PF portal; hence, don't worry. There is no need to pay for a second challan. Just send an email to the PF feedback ID.

Following their instructions, we emailed PF feedback. This morning, our first challan was automatically updated, and the payment receipt is now available in our portal against the first payment. Therefore, the problem has been resolved, and we deleted the second challan that was created.

I suggest always visiting the PF office before making any decisions. Thank you for the support.