How Can We Update an EPF Subscriber's Mobile Number When the Old SIM is Lost?

Dear All, help me out! This is in regard to the change of the mobile number of an EPF Subscriber. An employee worked in our organization for almost 7 years. She came back 5 months after resigning to claim for the settlement of her PF. During her services, we registered her mobile number with EPF (which is already linked to her Aadhar number). However, she lost her mobile along with the SIM card that was registered with EPF. She bought a new SIM card (not with the old phone number) with a new number.

After activating her UAN with the new number, she is unable to open her Member account as the OTP is going only to the old number. When we contacted the PF officials, they said that the change could be done at the past employer. However, when we tried, the OTP is still going to the old number registered in Aadhar. We also attempted to access the account without OTP, but it's showing that "details are not matched with EPF" even though we entered the correct information.

What is the procedure to register her new number with her EPF account?

With reference to your query, you need to choose the "forgot password" option at Universal Account Number (UAN) MEMBER e-SEWA:

- Enter UAN number
- Enter Captcha
- Registered Mobile Number:
- Do you wish to send OTP on the above mobile number? Yes/No
- Choose "no" option
- Enter your details:
- Name
- Date Of Birth: DD/MM/YYYY
- Gender: Male, Female, Transgender
- Verify
- Validate against PAN/Aadhaar No.
- New Mobile Number
- Get OTP

This is the way to register a new mobile number against UAN.

You can log in with your UAN number and password. After logging into UAN, we can change the profile through Manage -> Contact details -> Change Mobile Number.

Please let me know if you need further assistance.

Dear Deviji,

I have done with both already, as you said above. In the second case, choosing the NO option and entering details with AADHAR/PAN of hers, it says: "the details are not matched." Even though we entered the right details at KYC seeding and after UAN activation.