Creating a Fair Competitive Culture in Teams: How Do You Measure Performance and Choose Prizes?

Developing a Competitive Culture in Operation Teams

I want to develop a competitive culture among my operation teams (3 teams), but I want to implement it with exact performance. For example:

1. Late coming - if an employee comes late to the office, for every late arrival, he or she receives (-1) point.
2. Client Handling - if an employee handles extra clients beyond the set limit, he gets (5) points; otherwise, he does not.

After a month, we calculate the points and declare the winner.

Suggestions for Measurable Points

Please suggest some other relevant points that are easily measurable and can help avoid bias in the program.

Prize Options

Also, please advise on whether we should offer a monetary prize or a non-monetary prize to the winner.

Making/drafting an incentive scheme is crucial. However, how do you plan to incentivize it? If it is not incentivized properly, you will certainly not get the expected results.

Concerns About Late-Coming Scheme

Your intended scheme for late-coming may encourage more regular and habitual late-coming and increase incidents of misconduct. Latecomers might interpret it as less effective management because arriving late to duty is an act of misconduct punishable according to service rules or standing orders, as applicable.

Our Honorable Supreme Court summarized acts of misconduct, inter alia, as "Any act unworthy of employment." Diluting discipline never helped.

Kritarth Team of HR Systems Makers

19 Feb 2019