JD & KRA for a telecaller/customer service executive

Hi all! This is Saurav Kumar. I am working as an HR Executive for a recruitment firm. Our client has asked us to prepare a JD and KRA for a telecaller/customer service executive (BPO/call center). I request everyone to help me with a copy of the same.

Hi Ssen,

Please use these links for the Job Description (JD) and Key Result Area (KRA):

- JD Formats for an FMCG Company with outlets: [link](https://www.citehr.com/589635-job-description-formats-fmcg-company-having-outlets.html#2366833)
- KRA setting for employees: [link](https://www.citehr.com/141654-kra-setting-employees-xls-download.html#618503)

Also, please refer to the attachment related to this requirement.

Thank you so much for the help.

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Thank you so much for your assistance.