EPS service details had not been mentioned in the claim form, F13 rejected

Dear Members,
Need you assistance to understand and how to go about resolving the issue.
Present PF: PY/KRP/
Previous PF:WB/PRB/
Pre-Previous PF: TH/THA/EXM/43355
When I applied to get transfer my PF a/c from my previous account, it got rejected twice. Upon esquire with PF office go below responses.
'In response to the instant grievance, it is to inform that the claim in F/13 in respect of the concerned member has been rejected as the pensionable service has not been received from TH/THA/EXM/43355. Hence, it is requested to submit the claim after with the required documents'
After contacting my previous to previous employer, they asked me to submit manual claim to transfer EPS, but got rejected saying zero balance. There after they have not taken any action on this regard.
It would be of great help if anyone guide me what is needed to do in this regard.
Thanks
Pradeep

Before transferring the PF online check whether following details available with you.
i. The member should have activated his UAN in UAN portal and mobile number used for activation should also be active
ii. Bank account and bank IFSC code of employee should be seeded against the UAN Seeding Aadhar number and PAN against UAN is not mandatory for raising transfer claims.
iii. The employer should have approved the e-KYC
iv. The previous/current employer should have digitally registered authorized signatories in EPFO
v. PF account number of both previous and current employment of an employee should be entered in EPFO database
vi. Only one transfer request against the previous member ID can be accepted
vii. Personal information and PF account related information is shown in EPFO should be correct
Procedure to transfer PF online
Step 1 :- Login to Unified portal (member interface) by using your credentials i.e., UAN number and password.
Step 2 :- After login, click on ‘One Member – One EPF Account (Transfer Request)’ under Online Services.
Step 3 :- Verify personal information and PF account for present employment.
Step 4 :- PF account details of previous employment would appear on clicking on ‘Get details’ below.
Step 5 :- You have the option of choosing either your previous employer or current employer for attesting the claim form based on the availability of authorized signatory holding DSC. Choose either of the employers and provide member id/UAN.
Step 6 :-In the next step, click on ‘Get OTP’ to receive OTP to UAN registered mobile number and enter the OTP and click on submit.