Hi..
My previous organisation is not providing my F&F and releiving letter. My gratuity credited in my account but has been marked freezed from last two months. I have sent many mails to Hr even company HR head but there is no response.
I got call from legal team that i have not taken action for the letter sent by customer through his advocate for mis-selling.
I replied that after raising advocate letter to Legal department i got reply that it is not notice hence we treat it as complaint and i did not receive any reply from Legal department. After some days customer again send reminder letter for his complaint through advocate and again i follow the same process but still the answer was same that it is complaint not legel notice. Then i called up to concern person he said that we do not reply the advocate notice it is complaint not summon from court.
After some time i put my resignation and served three months notice period meanwhile court has issued summon for customer complaint.
Then legal team ask me that why you have not replied i answered as i got reply from team for advocate notice received and send to legal team. I marked mail that for the case customer has sent summon i was not in this branch that time hence i am not involved in this case and the acused whose name is mentioned by customer has already left the organisation.
Till very last day of my relieving date i did'nt receive any call from HR and legal team and they had not raised any querry but now they have marked hold my F&F and relieving letter and gratuity and not providing me reason please advice for solution...
My previous organisation is not providing my F&F and releiving letter. My gratuity credited in my account but has been marked freezed from last two months. I have sent many mails to Hr even company HR head but there is no response.
I got call from legal team that i have not taken action for the letter sent by customer through his advocate for mis-selling.
I replied that after raising advocate letter to Legal department i got reply that it is not notice hence we treat it as complaint and i did not receive any reply from Legal department. After some days customer again send reminder letter for his complaint through advocate and again i follow the same process but still the answer was same that it is complaint not legel notice. Then i called up to concern person he said that we do not reply the advocate notice it is complaint not summon from court.
After some time i put my resignation and served three months notice period meanwhile court has issued summon for customer complaint.
Then legal team ask me that why you have not replied i answered as i got reply from team for advocate notice received and send to legal team. I marked mail that for the case customer has sent summon i was not in this branch that time hence i am not involved in this case and the acused whose name is mentioned by customer has already left the organisation.
Till very last day of my relieving date i did'nt receive any call from HR and legal team and they had not raised any querry but now they have marked hold my F&F and relieving letter and gratuity and not providing me reason please advice for solution...