Comple six sigma project on two important metrix - CSAT & Quality in Call Center

Navid
Greeting of the day!!
Hope you guys are doing good.
I am about to initiate a project on Six sigma on two important KPI's i.e CSAT & Quality for one of the international US based process in my organisation. I have recently gone through a six sigma training however i need a sample of success full project completed on these two metric. I would really be grateful to anyone who can help me on this.
Appreciate your help and support.
Thank you!!
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