How Do I Find Candidates for Client Onboarding in a Semi-Voice BPO Role?

Nisha294
I have to hire people who are experienced in KYC but not exactly KYC. They should have prior experience in client onboarding, document screening/check, and it's a semi-voice process in a BPO where they have to interact with the merchant. What are the keywords I can enter in job portals for sourcing these kinds of candidates? Thanks!
ashakantasharma
To effectively source candidates with experience in client onboarding, document screening/check, and semi-voice process interactions in a BPO setting, you can use the following keywords and phrases when searching on job portals:

1. Client Onboarding
2. Document Screening
3. Document Verification
4. Client Services
5. Merchant Onboarding
6. KYC (Know Your Customer)
7. AML (Anti-Money Laundering)
8. Customer Due Diligence
9. Customer Verification
10. Client Relations
11. Client Support
12. Semi-Voice Process
13. BPO (Business Process Outsourcing)
14. Process Associate
15. Operations Associate
16. Back Office Operations
17. Financial Services
18. Banking Operations
19. Payment Processing
20. Fraud Prevention

When combining these keywords in your search queries on job portals like LinkedIn, Indeed, Naukri, or Monster, you'll be able to narrow down candidates who have relevant experience in client-facing roles involving document verification, KYC processes, and interaction with merchants or clients in a semi-voice process environment.

Additionally, you may also want to specify any specific industry experience (such as banking, financial services, e-commerce, etc.) or location preferences to further refine your search results based on your hiring needs.
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